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Social Health Care Service Delivery Model
Tailoring to culture, large scale disaster, and available resources
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Progressive Service Delivery Model:
- Active public education, networking, outreach, and referral
- A triage-based process for screening, assessment, and access to increasing levels of service.
- Services are free to identified service recipients.
- All client involvement and identifying information is confidential.
- SHC is committed to closely cooperating with and supporting existing local practitioners and human service academic programs for an integrated, professional service to the full population.
Service Recipients:
- Residents of refugee camps throughout Jordan, Lebanon, Turkey, and Syria.
- Unserved and underserved residents of these countries with no means to access existing services
Public Education regarding available Services and Access Points:
- Community orientation meetings, events, social gatherings, etc.
- Publicity through media outlets, flyers, public announcements, etc.
Networking with local practitioners, hospitals, NGOs, government offices, educational and student organizations, clergy, community organizations
Referral Sources and Gateways:
SHC staff case finding,
Local practitioners and hospitals,
Local NGOs,
Educational and student organizations
Community organizations,
Government offices,
Clergy,
Community members and family,
Self referral
Entry into SHC System and Progressive Levels of Service and Treatment:
1) Immediate Care: client or one of above sources initiates contact
Crisis Outreach Services
Crisis Phone / Skype Lines: 24 hour
2) Community Outreach Crisis Intervention:
by SHC crisis intervention teams and referral by Immediate Care staff
3) Intake Assessment: client referred by SHC staff or one of above sources
by Intake Workers
4) Support Groups:
by assignment of Intake Workers
5) Coping Skills Training Groups:
by assignment of Intake Workers
Examples:
* Stress and mood management
* NonViolent Communication skill
* Interpersonal relationship skills
* Problem solving and decision making
* Conflict management skills
6) Vocational Training
7) Psychosocial Case Management for advanced services:
by referral of Intake Workers
8) Interdisciplinary Clinical Team (ICT) treatment and discharge plan:
by assessment and presentation of Case Managers
9) Longer-term, in-depth treatment and rehabilitation services:
as assigned and monitored by ICT, via Case Manager
10) On-going clinical case consultation to ICT and Case Manager:
by CBI Expert Team of trainers and clinicians
11) Final assessment, discharge and recommendations, and post-discharge
follow-up contact regarding any referrals.
by Case Managers, in agreement with ICT
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